Testing the upgraded WiFi equipment is now underway on some routes over the western mainland U.S.Plans are for the Anuvu latest-generation hardware to be onboard 50 in-service aircraft by the end of May, with a projected 350 aircraft upgraded by the end of October.Southwest is upgrading WiFi equipment on its existing fleet with longstanding connectivity provider Anuvu's latest-generation hardware capable of providing a significant improvement in speed and bandwidth up to 10 times the current hardware onboard."We're investing in our onboard connectivity and bandwidth available to each Customer with upgraded technology that's now installing across our existing fleet, a strategy to diversify our WiFi vendors on upcoming aircraft deliveries, and plugging Southwest Customers into in-seat power to keep them charged while in the air." "Top of our list is giving our Customers reliable connections in the air to those things that are important and accessible to them on the ground," said Ryan Green, Senior Vice President and Chief Marketing Officer. "As we continue to welcome back loyal Customers and win new ones, these initiatives, combined with the best People in the industry, support our Purpose of connecting People to what's most important in their lives through friendly, reliable, and low-cost air travel."
"You can never stop working to get better, and as our beloved Founder Herb famously said, 'If you rest on your laurels, you'll get a thorn in your butt!' We have a long and proud history of offering Legendary Customer Service and warm Hospitality, and we have bold plans and significant investments to modernize and enhance the Southwest Experience," said Bob Jordan, Chief Executive Officer. Enable new self-service capabilities to bring elevated ease in doing business with Southwest, benefiting Employees and Customers.Introduce more entertainment options and a wider selection of refreshments in the cabin and,.Launch a new fare category with added flexibility and value, Wanna Get Away Plus™.Offer larger overhead bins with more space and easier access to carryon items.Install latest-technology onboard power ports to charge personal devices at every seat.Bring enhanced WiFi connectivity onboard aircraft.On the ongoing journey to modernize the Customer Experience, Southwest revealed commitments to:
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